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Active Incident

Updated a few seconds ago

The operational status of WISEflow.net and its integrations.
FLOWmulti statistics generation issueDegraded Performance

Incident Status

Degraded Performance

Components

Main application

Locations

FLOWmulti


June 4, 2025 12:00 CEST
June 4, 2025 10:00 UTC
[Investigating] We are currently experiencing an issue generating the statistics on FLOWmulti in the Marking tool. We are investigating this further and will keep you updated.

June 4, 2025 12:43 CEST
June 4, 2025 10:43 UTC
[Monitoring] We have implemented a solution, which have resolved the issue and the queue is being processed. We will keep monitoring the situation.

June 10, 2025 09:38 CEST
June 10, 2025 07:38 UTC
[Monitoring] We are continuously looking at processing the queue for the FLOWmulti statistics. We are still behind, but flows are being processed.

Integration Portal




Operational

Authentication




Operational

Main application




Degraded Performance

WISEflow API




Operational

CRM




Operational

Originality




Operational

Metrics

Response time

478.08ms




Uptime

100.00%




Response time

481.13ms




Uptime

100.00%




Response time

611.84ms




Uptime

100.00%




Scheduled Maintenance

WISEflow June releasePlanned Maintenance

Schedule

June 13, 2025 21:00 - June 14, 2025 01:00 CEST
June 13, 2025 19:00 - June 13, 2025 23:00 UTC

Components

Integration Portal, Authentication, Main application, WISEflow API, CRM, Originality

Locations

EduGain, Feide, ID-porten, UNIlogin, Access Token, WISEflow Standard Login, MitID/NemLogin, FLOWoral, FLOWlock, Integration portal, FLOWassign, SIS-DK, FS, STADS, SITS Brunel, FLOWmonitor, FLOWmulti, FLOWattend, SITS AUB, Censor-It, Intrapol, MetaDir, UCFMD, WAYF, API access, Log Access, Message Service, Similarity Service (Ouriginal), Similarity Service (Turnitin), Praktikportalen, Zendesk, ESAS, Banner, Ladok KAU, Ladok ORU, Ladok LiU, SITS Malta, SITS UCL, Author service, WISEflow Device Monitor, WISEflow Originality

Description

Access to WISEflow will be restricted during the maintenance window.

1

Days Until Next Maintenance

0

Active Maintenances

1

Active Incidents

History (Last 30 days)

Login IssueService Disruption

Incident Status

Service Disruption


Components

Authentication


Locations

EduGain, Feide, ID-porten, UNIlogin, Access Token, WISEflow Standard Login, MitID/NemLogin, WAYF



June 12, 2025 07:55 CEST
June 12, 2025 05:55 UTC
[Investigating] We are currently experiencing login issues and are actively investigating the matter. Thank you for your patience.

June 12, 2025 08:09 CEST
June 12, 2025 06:09 UTC
[Identified] We have identified the issue, and fixed the underlying issue. If you cannot login, go to https://europe.wiseflow.net/auth/logout.php?logout You will be redirected to the login page, and should now be able to log in.

June 12, 2025 08:32 CEST
June 12, 2025 06:32 UTC
[Monitoring] We have rolled out a fix that resolves the issue of not being able to log in. We are monitoring the issue.

June 12, 2025 08:44 CEST
June 12, 2025 06:44 UTC
[Monitoring] We are still monitoring and have seen no issues since the fix was released

June 12, 2025 10:03 CEST
June 12, 2025 08:03 UTC
[Resolved] The issue is resolved. We will be preparing a post mortem to share. We are sorry for the inconvenience
Originality similarity generation delayDegraded Performance

Incident Status

Degraded Performance


Components

Originality


Locations

WISEflow Originality



May 21, 2025 15:16 CEST
May 21, 2025 13:16 UTC
[Identified] We are currently experiencing a delay generating similarity reports for the WISEflow Originality service. We have identified the issue and are looking into a solution.

May 22, 2025 08:01 CEST
May 22, 2025 06:01 UTC
[Monitoring] The issue affecting the generation of similarity reports for the WISEflow Originality service has now been resolved. However, a small queue is still being processed.

May 23, 2025 09:09 CEST
May 23, 2025 07:09 UTC
[Monitoring] We are still processing a few documents in queue and you might experience that some reports are set as failed. These will be sorted as well. We will keep monitoring the situation.

May 27, 2025 09:49 CEST
May 27, 2025 07:49 UTC
[Resolved] We have monitored the service and Originality has been up and running without any delays since 24 May. Failed reports that occurred during the incident have been requeued and analysed.